I went to Vivocity's New York Skin Solution for a facial trial and before I had the trial, I undergone a skin consultation, which turns out to be an aggressive selling session. I told the consultant that I would like to consider before taking any package and also due to budget constraint, I told her that I couldn't sign up for anything above $1k. At first, I felt like leaving the place without the trial, but she kept asking me to wait so that she could check with her superiors for better discounts. She went out to "check" several times, and I really felt like leaving the place. After the one hour plus "consultation", I signed up for the $700 (before GST) for 10 intensive treatment sessions despite the consultant persistently promoting the expensive collagen treatment package. During the trial treatment, which she insisted to be the collagen treatment, she persuaded me to come back to the Vivocity's outlet for the first few sessions despite me having told her that it was inconvenient for me (I have informed her that I want my future sessions to be at Jurong Point's branch when I signed). I don't like their facilities as there is limited privacy. The beds are so near one another and I could hear others' conversation so clearly, which makes me so uncomfortable.
After the trial treatment, her colleague, who was serving the customer next to my bed, joined in the selling session and commented how the intensive treatments that I have signed for are not good enough for my skin as they are just application of masks. I was really fed up - if those intensive treatments are not good enough, then why promote them to me in the first place? Now that I have signed, I could not request for refund and could only top-up for the collagen treatment. At first, she wanted me to top up to $1K plus for just 5 sessions of collagen treatment, but I told her how I really couldn't afford such luxury. She gave me a look of disbelief and started to question me on how much I earn and why I couldn't afford it. She even asked why her Malaysian customer could sign for the $3K package and I couldn't. I have never seen such bad service. After telling her just how much commitments I already have and how skin isn't my priority, she unwillingly lowered the price to $800 (before GST) for 5 sessions of collagen treatment. After she left the room and my card was swiped for the additional $107, my consultant told me that since I'm paying for the sessions at a lower price, the masks they would be using may not be as good as those used in the trial due to the cost and there may be redness after the session. I was so disappointed. When I returned home, I did a search online and found that they already have quite a few complaints reported to CASE. I hope they don't sell me anything again during the 5 sessions (their aggressive selling stressed me), or I think I may get mad and write in to the newspapers' forum sessions. I am going to request for the transfer of outlet again on my next session.
So people, don't ever go there for facial trials unless you have already decided to set aside a huge sum of money for your facial treatments. I really regret going there and wished that I had just left the consultation room without the trial. I bet there are other places offering cheaper collagen treatments with better facilities and service.
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